CANCELLATION - REFUND TERMS

GENERAL

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.
Shipping charges, which are product shipping costs, will be paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
In case the delivery of the purchased product becomes impossible, the seller has to notify the buyer of this situation within 3 days after learning about this situation. The total price must be returned to the buyer within 14 days.
If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller's obligation to deliver the product ends.
After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer has to return the product subject to the contract to the seller within 3 days at the seller's expense.
If it occurs due to force majeure that the seller cannot foresee and the product cannot be delivered on time, the buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the postponement of the delivery until the obstacle is removed. If the buyer cancels the order; Within 14 days of this cancellation, the product price is returned to the bank.
The buyer will inspect the contracted goods/services before receiving them; torn, stained, etc. damaged and defective goods are included in the category, after receiving the goods / services must be protected. The invoice must be returned along with the product.
The buyer can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the seller through the contact information below, within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated.

*** RETURN AND EXCHANGE REQUESTS ARE AT THE CUSTOMER'S SHIPPING FEE.

RETURN TERMS

The product to be returned must be returned with the received transparent protection bag and its original package/box, with the product label not torn off or the hygiene tapes not removed. Product must be returned as received delivery.

Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them.

*** Damaged products that are not recorded are strictly non-refundable.

In order for the product to be returned, it must be sent with an invoice. Returns of products that have lost their resaleability feature and cannot be sold to another customer are not accepted and the price is not refunded.

The costs of the products whose return is approved will be paid to you as soon as possible.

COMPANY INFORMATION

NAME/TITLE: Genç El Sanatları Turizm San. ve Dış Tic. Ltd. Şti. Şti

ADDRESS : Yassıören Mah. Duyarlı Sk. No:2-6A Arnavutköy / İstanbul

EMAIL: [email protected]

PHONE : +90 534 486 12 29